1win Rules and Regulations in India

The following general terms apply to all users registered on the 1win platform in India. By completing the registration process and using the services, each user enters into a binding agreement with the platform and acknowledges full understanding of these conditions.

User Eligibility

To use the platform, users must meet the following requirements:

• Be at least 18 years of age at the time of registration;
• Be legally permitted to participate in online betting activities under the laws applicable in their jurisdiction;
• Not be registered as a self-excluded individual on any gambling restriction list;
• Have the legal capacity to enter into a binding agreement.

Agreement to Terms

By creating an account, users confirm that:

• All information provided during registration is accurate and up to date;
• The account is created for personal use only and will not be used on behalf of a third party;
• Only one account per individual is permitted across the platform;
• Any attempt to register multiple accounts may result in account suspension or permanent closure.

Platform Use

Users are required to use the platform in a lawful manner. The following actions are strictly prohibited:

• Using automated systems, bots, or scripts to interact with the platform;
• Attempting to manipulate odds, outcomes, or any feature of the betting system;
• Engaging in any form of fraudulent activity, including collusion or match-fixing;
• Exploiting technical errors or software vulnerabilities to gain an unfair advantage.

Intellectual Property and Content Protection

All content available on the 1win platform, including but not limited to software, graphics, logos, text, and data, is protected under applicable intellectual property laws. Users are not permitted to reproduce, distribute, or commercially exploit any platform content without prior written authorisation.

Modification of Terms

1win reserves the right to amend, update, or replace any part of these terms at any time. Users will be notified of material changes through the platform or via registered contact details. Continued use of the services after any modification constitutes agreement to the updated terms.

Limitation of Liability

The platform’s liability is limited to the extent permitted by applicable law. 1win is not liable for:

• Losses resulting from service interruptions, technical faults, or third-party failures;
• Decisions made by users based on information displayed on the platform;
• Any indirect, incidental, or consequential damages arising from the use of the services.

All betting activity conducted through the 1win platform in India is subject to the following general rules. Users are advised to read these conditions carefully before placing any bet.

Eligibility to Place Bets

To place a bet on the platform, users must:

• Hold a verified and active account;
• Have sufficient funds in their account balance at the time the bet is placed;
• Not be subject to any active betting restrictions imposed by the platform.

Bet Acceptance Policy

All bets are accepted subject to the following conditions:

• A bet is confirmed only upon receipt of a system-generated confirmation message;
• The platform reserves the right to decline or cancel any bet at its sole discretion, including in cases of system errors or irregular betting patterns;
• Bets placed on events that have already commenced may be subject to additional verification before acceptance;
• Odds displayed at the time of bet placement apply, except in cases where a manifest error is identified.

Minimum and Maximum Bet Limits

Betting limits apply across all event categories on the platform:

• Minimum bet amounts and maximum payout limits are defined per event and market type;
• These limits are subject to change based on event type, user account status, and market conditions;
• Users can view applicable limits within the relevant event or bet slip interface.

Calculation of Winnings

Winnings are calculated based on the odds confirmed at the time of bet acceptance:

• For single bets, the payout equals the stake multiplied by the confirmed odds;
• For accumulator bets, the total odds are calculated by multiplying the individual odds of each selection;
• In the event of a void selection within an accumulator, that leg is treated as odds of 1.00 for calculation purposes;
• All winnings are credited to the user’s account balance following official event result confirmation.

Betting Restrictions

The platform may apply restrictions to specific accounts or events under the following circumstances:

• Suspected fraudulent activity or irregular betting behaviour;
• Breach of the platform’s general terms of use;
• Compliance requirements under applicable regulations.

Cancellation and Void Bets

A bet may be declared void under the following conditions:

• The event is cancelled, postponed, or not completed within the designated timeframe;
• A manifest error in odds is identified prior to event settlement;
• The relevant sporting authority officially overturns a result after settlement;
• The bet was accepted in breach of the platform’s terms.

In cases of voided bets, the original stake amount is returned to the user’s account balance.

All deposit and withdrawal transactions on the 1win platform in India are processed in accordance with the following payment rules. Users are required to familiarise themselves with these conditions prior to initiating any financial transaction.

Deposits

Account funding is subject to the following conditions:

• Deposits must be made using payment methods registered in the user's own name;
• Third-party deposits are not permitted under any circumstances;
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction;
• Deposits are typically credited to the account balance immediately upon successful processing, though delays may occur due to third-party provider timelines;
• The platform does not charge fees on deposits; however, third-party providers may apply their own charges.

Available Deposit and Withdrawal Methods in India

The following payment methods are generally supported for users in India:

• UPI (Unified Payments Interface);
• Net Banking;
• PhonePe;
• Paytm;
• Cryptocurrency options, including Bitcoin and USDT;
• Other locally supported e-wallets and bank transfer options.

Available methods and applicable limits are subject to change and may vary based on the user's account status and verification level.

Withdrawals

Withdrawal requests are processed subject to the following rules:

• Users must complete the identity verification process before a withdrawal request is approved;
• Withdrawals must be directed to the same payment method used for the original deposit, where technically possible;
• Minimum and maximum withdrawal limits apply per transaction and per method;
• Processing times vary by method; standard processing may take between 24 and 72 hours following verification;
• The platform reserves the right to request additional documentation before releasing funds.

Identity Verification and KYC Requirements

In compliance with applicable Know Your Customer (KYC) obligations, users may be required to submit the following documentation:

• Government-issued photo identification (e.g., Aadhaar card, PAN card, passport, or voter ID);
• Proof of address (e.g., utility bill or bank statement not older than three months);
• Additional documentation as reasonably requested by the compliance team.

Failure to complete KYC verification may result in delays to withdrawal processing or temporary account restrictions.

Transaction Restrictions

The platform reserves the right to:

• Decline or reverse transactions that appear inconsistent with normal account activity;
• Place holds on funds pending investigation in cases of suspected fraud or policy violations;
• Restrict payment methods available to a specific account based on compliance or security requirements.

Cancellation of Transactions

Deposits cannot be reversed once credited to the account balance. Withdrawal requests that have not yet been processed may be cancelled by the user through the account interface. Once a withdrawal has entered processing, cancellation is not guaranteed and is subject to the platform's operational procedures.

The 1win platform is committed to promoting responsible gambling practices among all users in India. The services are intended for entertainment purposes, and the platform encourages users to maintain control over their betting behaviour at all times.

Recognising Problem Gambling

Users are encouraged to monitor their betting habits and be aware of the following warning signs:

• Spending more than intended on betting activity;
• Chasing losses by placing additional bets to recover previous losses;
• Neglecting personal, professional, or financial responsibilities due to betting;
• Feeling unable to stop or reduce betting activity despite a desire to do so.

Available Control Tools

The platform provides users with the following tools to help manage their betting activity:

• Deposit Limits: Users may set daily, weekly, or monthly deposit caps to restrict the amount they fund their account;
• Betting Limits: Restrictions on the total amount that can be wagered within a defined period;
• Session Time Limits: Users may configure alerts or automatic logouts after a set period of activity;
• Self-Exclusion: Users who require a complete break from betting activity may request temporary or permanent self-exclusion through the account settings or by contacting support;
• Reality Checks: Periodic notifications reminding users of time spent on the platform.

These tools are available through the responsible gambling section of the account settings. Users are encouraged to use them proactively.

Assistance and Support Resources

Users in India seeking support for gambling-related concerns may contact the following organisations:

• iCall (India): A mental health helpline offering counselling and support services, reachable at 9152987821;
• Vandrevala Foundation: Provides 24/7 mental health support at 1860-2662-345;
• International Gamblers Anonymous: Offers peer support through local chapters and the official website at www.gamblersanonymous.org.

Protection of Minors

The platform strictly prohibits access by individuals under 18 years of age. Users with minors in their household are advised to:

• Use parental control software to restrict access to gambling-related websites;
• Keep account login credentials confidential;
• Report suspected underage access to the platform's support team immediately.

The 1win platform maintains a strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policy in accordance with applicable international standards and the legal obligations governing its licensed operations. All users in India are subject to these measures.

Legal Obligations

The platform is legally obligated to:

• Prevent the use of its services for money laundering, terrorism financing, or other financial crimes;
• Report suspicious activity to relevant regulatory authorities as required;
• Maintain transaction records in compliance with applicable data retention requirements;
• Cooperate fully with law enforcement and regulatory bodies upon lawful request.

User Identity Verification (KYC)

As part of the AML framework, all users are subject to identity verification procedures:

• Verification is required before processing withdrawals and may be requested at any stage of account use;
• Users must provide valid government-issued identification and supporting documentation upon request;
• Enhanced due diligence may be applied to accounts demonstrating higher-risk activity patterns;
• The platform reserves the right to request the source of funds documentation for large or unusual transactions.

Transaction Monitoring

The platform employs automated and manual monitoring systems to:

• Flag transactions that deviate from established patterns of normal account activity;
• Identify structuring behaviour, including repeated deposits or withdrawals designed to avoid reporting thresholds;
• Monitor for unusual betting patterns that may indicate money laundering activity;
• Track high-value transactions across multiple accounts or linked profiles.

Suspicious Activity Detection

Activities that may trigger an AML review include, but are not limited to:

• Large cash deposits followed by immediate withdrawal requests without corresponding betting activity;
• Consistent depositing and withdrawal of funds without significant use of the platform’s services;
• Use of multiple payment methods without clear justification;
• Account activity inconsistent with the user’s stated profile or source of income.

Consequences of Policy Violations

Users found to be in breach of the platform’s AML policy may face the following actions:

• Temporary suspension of account access pending investigation;
• Permanent account closure;
• Freezing of account funds pending regulatory review;
• Reporting of the user’s details and transaction history to relevant authorities;
• Legal action where permitted under applicable law.

The 1win platform is committed to protecting the personal data of all users in India and processes information in accordance with applicable data protection principles. The following section outlines what data is collected, how it is used, and the rights available to users regarding their personal information.

Personal Data Collected

The platform collects the following categories of personal data during registration and continued account use:

• Full legal name, date of birth, and contact details (email address and phone number);
• Government-issued identification documents submitted during verification;
• Financial information, including payment method details and transaction history;
• Device and technical data, including IP addresses, browser type, and operating system;
• Behavioural data, such as login frequency, betting history, and platform interactions.

Purpose of Data Collection

Personal data collected by the platform is used for the following purposes:

• Account registration, verification, and management;
• Processing deposits, withdrawals, and other financial transactions;
• Complying with legal, regulatory, and AML obligations;
• Fraud detection, security monitoring, and abuse prevention;
• Communicating relevant account updates, policy changes, and service notifications;
• Improving platform functionality and user experience through anonymised analytics.

Data Sharing

Personal data may be shared with:

• Payment service providers and financial institutions for transaction processing;
• Regulatory and law enforcement bodies upon lawful request;
• Third-party technology or service providers operating under binding data protection agreements;
• No personal data is sold to external marketing organisations.

Data Retention

Personal data is retained for as long as is necessary to fulfil the purposes outlined above and in accordance with applicable legal retention requirements. Following account closure, certain data may be retained for a defined statutory period for compliance and audit purposes.

User Rights Regarding Personal Data

Users in India have the following rights in connection with their personal data:

• Right of Access: Users may request a copy of the personal data held about them;
• Right to Rectification: Users may request correction of inaccurate or incomplete personal data;
• Right to Erasure: Users may request deletion of personal data, subject to applicable legal retention obligations;
• Right to Restriction: Users may request that processing of their data be limited in certain circumstances;
• Right to Object: Users may object to processing of their personal data for specific purposes.

Requests related to personal data rights may be submitted through the platform's official support channels.

The 1win platform applies a range of technical and organisational security measures to protect user accounts, financial transactions, and personal data. All users in India benefit from these protections as part of the platform’s standard operational framework.

Data Encryption

All data transmitted between users and the platform is protected through industry-standard encryption protocols:

• SSL/TLS encryption is applied across all connections to the website and mobile application;
• Sensitive financial data, including payment details, is encrypted both in transit and at rest;
• Encryption standards are reviewed and updated in line with current best practices.

Two-Factor Authentication

Users are strongly encouraged to enable two-factor authentication (2FA) on their accounts:

• 2FA adds a secondary layer of verification in addition to the account password;
• Supported authentication methods include SMS-based verification codes and authenticator applications;
• Enabling 2FA significantly reduces the risk of unauthorised account access.

Continuous Activity Monitoring

The platform operates continuous monitoring systems to detect and respond to potential security threats:

• Automated systems monitor login attempts, transaction activity, and account behaviour for anomalous patterns;
• Suspicious activity triggers immediate review protocols, which may include temporary account restrictions;
• Users are notified of unusual account activity through registered contact details where applicable.

Account Security Responsibilities

Users are also responsible for maintaining the security of their own accounts:

• Account credentials, including passwords, must be kept strictly confidential;
• Users should not share login details with any third party under any circumstances;
• Any suspected unauthorised access must be reported to the platform’s support team without delay;
• Users are advised to use unique, strong passwords and to update them regularly.

Organisational Measures

In addition to technical safeguards, the platform maintains internal policies to support security:

• Access to user data is restricted to authorised personnel with a legitimate operational need;
• Staff with access to sensitive data are subject to confidentiality obligations;
• Security procedures are reviewed regularly to address emerging risks and vulnerabilities.