Responsible Gaming on 1win

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gambling starts with treating betting as a form of entertainment, not as a source of income.

1win encourages all players to approach gambling with clear personal limits and full awareness of their financial situation. The platform provides practical tools to help users stay in control at all times.

Key Principles to Follow

• Set a fixed budget before placing any bets and stick to it;
• Accept losses as a normal part of gambling, not as something to recover immediately;
• Avoid chasing losses by increasing bet amounts;
• Take regular breaks to maintain a clear perspective;
• Never gamble under the influence of alcohol or emotional distress;
• Keep gambling separate from financial obligations such as rent, bills, or savings;
• Use the account control tools available on 1win to set deposit and session limits;
• Treat every gambling session as time-limited entertainment.

Gambling addiction is a serious condition that can develop gradually and affect emotional, financial, and social well-being. Early identification of warning signs is an important step towards seeking help.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally planned;
• Feeling unable to stop or reduce betting activity despite wanting to;
• Lying to family members or friends about gambling habits;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, or personal responsibilities due to gambling;
• Feeling restless, irritable, or anxious when not gambling;
• Using gambling as a way to escape stress, anxiety, or personal problems;
• Repeatedly trying to recover losses by placing more bets;
• Feeling that gambling is the primary source of excitement or purpose;
• Continuing to gamble even after experiencing significant financial or personal harm.

Addressing a gambling problem requires honest self-assessment and a willingness to take practical steps. Support is available, and recovery is achievable with the right approach.

1win recommends the following steps to help prevent addiction from taking hold:

• Set strict deposit limits through your 1win account settings to control spending;
• Use the self-exclusion option to temporarily or permanently restrict access to your account;
• Keep a written log of all gambling activity, including time spent and amounts wagered;
• Inform a trusted person about your gambling habits so they can offer accountability;
• Contact a professional counsellor or addiction support service for personalised guidance;
• Remove payment details from your account to create a natural barrier to impulsive betting;
• Fill free time with alternative activities such as sports, hobbies, or social engagement;
• Avoid gambling platforms entirely during periods of emotional vulnerability;
• Seek help from a licensed therapist experienced in behavioural addiction;
• Use national helplines and online resources specifically designed for gambling recovery in India.

Several organisations across India provide confidential support for individuals affected by gambling addiction. Reaching out to a professional service is a constructive and courageous step.

The following resources offer assistance to those in need:

• iCall (Tata Institute of Social Sciences): A counselling service offering psychological support; available at icallhelpline.org;
• Vandrevala Foundation Helpline: A 24/7 mental health helpline providing free support; reachable at 1860-2662-345 or vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neurosciences): A government institution offering addiction treatment and mental health services; accessible at nimhans.ac.in;
• Snehi: A Delhi-based organisation providing emotional support and counselling for behavioural issues; contact via snehi.org.in;
• Gamblers Anonymous India: A peer support network for individuals recovering from compulsive gambling; information available at gamblersanonymous.org.

Users who are concerned about their gambling behaviour are encouraged to contact the 1win support team directly. The team is available to assist with account restrictions, self-exclusion requests, and any responsible gaming enquiries.

The following channels are available to reach 1win support:

• Live Chat: Available directly on the 1win website for immediate assistance;
• Email Support: Users may write to the official 1win support email address listed in the Help section of the website;
• Telegram: 1win maintains an official Telegram channel where users can raise support requests;
• Help Centre: The FAQ and Help section on the 1win platform contains detailed guidance on responsible gaming tools and account controls.